Pop-Up Blockers Preventing Access to Course Content

My Browser is Preventing a Pop-Up Windows

If specific course content is not launching on your browser, your pop-up blocker may be preventing access. Below are some general strategies that may help resolve this issue.

Best Practices:

• Use a computer: Courses work best on a laptop or desktop with a current operating system and an up-to-date web browser.
• Enable pop-ups: Add your course site to your browser’s Allowed list for pop-ups and redirects.

How Do I Allow Pop-Ups and Redirects?

We have provided instructions below for the most common browsers.

Google Chrome

1. Click the three dots in the top-right corner and select Settings.
2. Go to Privacy and security > Site settings > Pop-ups and redirects.
3. Select Allowed, or under Allowed to send pop-ups and use redirects, click Add and enter your course website.

 Watch the Chrome video walkthrough 

Microsoft Edge

1. Click the three dots in the top-right corner and select Settings.
2. Go to Cookies and site permissions > Pop-ups and redirects.
3. Toggle Allow, or under Allow, click Add and enter your course website.

 Watch the Edge video walkthrough 

Mozilla Firefox

1. Click the three horizontal lines in the top-right corner and select Settings.
2. Select Privacy & Security.
3. In the Permissions section, uncheck Block pop-up windows, or click Exceptions and add your course website.

Safari (macOS)

1. Open Safari and select Settings (or Preferences).
2. Choose the Websites tab.
3. Select Pop-up Windows from the sidebar.
4. For your course website, choose Allow from the drop-down menu.

Still Need Help?

If you continue to experience issues after allowing pop-ups and using a laptop or desktop, please contact the Help Desk and include the following:

• The browser and version you are using
• A brief description of what happens when you click Launch
• A screenshot of any error message, if available

Tip: After updating pop-up settings, refresh the page and try launching the course again.